Privacy Policy

YOUR INFORMATION, HANDLED RESPONSIBLY

Privacy Policy

This policy explains how Urban Forge collects, uses, shares, and protects information when you shop our print-on-demand apparel store in the United States.

Plain-language overview: We use customer information to run the store, process orders, produce and ship apparel, provide support, improve the site, and meet legal or security requirements.

Last updated: September 23, 2026

Urban Forge operates this store and website, including related content, tools, products, and services (the “Services”). Our store is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose personal information when you visit, purchase, or otherwise communicate with us.

By using the Services, you acknowledge that you have read this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact details — name, email, phone, billing and shipping address
Order & payment details — items purchased, transaction information, and payment confirmation (payment card data is handled by Shopify and payment processors)
Account information — if you create an account
Custom design files — artwork or images you upload for printing
Device & usage data — IP address, browser type, and how you use the site (including cookies)
Support messages — information you send when contacting us

How We Use Information

Process, produce, fulfill, and ship orders
Provide customer support and order updates
Improve products, website experience, and marketing (where permitted)
Prevent fraud and secure checkout
Comply with law and enforce our Terms of Service

How We Share Information

We may share information with:

Shopify and service providers that help run payments, hosting, analytics, email, customer support, production, and shipping
Carriers and fulfillment partners needed to make and deliver your order
Professional advisors or authorities when required by law
A buyer or successor if our business is involved in a merger, sale, or similar transaction

We do not sell your personal information for money. Some advertising or analytics tools may be considered “sharing” under certain US state laws—you can contact us to exercise available opt-out rights.

Custom Uploads

If you upload artwork for custom printing, we use that file only to fulfill your order and provide related support. You are responsible for having the rights to any design you upload.

Children

The Services are not directed to children under 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.

Security & Retention

We use reasonable safeguards, but no method of transmission is 100% secure. We retain information as needed to fulfill orders, meet legal obligations, resolve disputes, and operate the business.

Your Rights

Depending on where you live (including certain US states), you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain advertising uses. Contact us to make a request. We may need to verify your identity before responding.